1. Seller and scope
These terms apply to all orders placed on pod.swisspro.site. Seller: Dropking AI (brand: POD.AI), a company registered in Switzerland, email support@swisspro.site. Further company details are given in the Imprint. Swiss law applies, in particular the Swiss Code of Obligations. Mandatory consumer protection rules of your country of residence remain unaffected.
2. Contract
Product pages are an invitation to order. By submitting your order and completing payment you make a binding offer; the contract is concluded when we confirm the order by email. Please check personalisation texts and designs carefully before ordering — we print exactly what you approve.
3. Prices and payment
Prices are shown in the currency of your market (CHF, EUR or USD). Product prices are shown excluding VAT; VAT for your delivery country and shipping costs are added and displayed at checkout before you pay. Payment is made via TWINT (for CHF payments) or PayPal. Payment is due when the order is placed.
4. Production and delivery
Items are made to order after payment and shipped from China via YunExpress or 4PX. Production and delivery times shown at checkout are estimates. For personalised designs we e-mail you a proof; production starts after you approve it (or right after payment if you approve the mockup at checkout). Delivery is to the address you provide. The VAT shown at checkout is collected by us. Depending on the destination country, customs or the carrier may charge import duties, any import VAT not already collected at checkout, or customs clearance fees on delivery; these are borne by the buyer unless stated otherwise at checkout. Details: Shipping & production times.
5. Right of withdrawal / returns
Swiss law provides no general right of withdrawal for online purchases. For consumers in the EU, the statutory 14-day right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised (Art. 16(c) Directive 2011/83/EU). As all our products are personalised, they cannot be returned or exchanged unless they are defective. Details: Returns, defects & damage.
6. Defects
Please check your delivery on receipt and report defects or transport damage within 14 days with your order number and photos to support@swisspro.site. For justified complaints we will reprint or refund at our choice; statutory warranty rights of consumers remain unaffected.
7. Your content
You confirm you hold the rights to texts, images and names you upload and that they do not infringe third-party rights or the law. We may refuse orders containing unlawful content.
8. Liability
We are liable without limitation for intent and gross negligence. Otherwise liability is excluded to the extent permitted by law.
9. Privacy
See our Privacy Policy.
10. Jurisdiction
Place of jurisdiction is the seat of the seller in Switzerland, subject to mandatory consumer jurisdiction rules. We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board; please contact us first so that we can find a solution together.