1. How delivery time is calculated
Every item is printed on demand for you and shipped from China via YunExpress or 4PX. Your delivery time is production time + carrier transit time, counted in business days (Monday–Friday, excluding public holidays). The exact estimate for your address is shown in the cart and at checkout before you pay.
- Proof first (default for personalised designs): production starts after you approve your proof. We e-mail you a link as soon as it is ready.
- Approve mockup at checkout: production starts right after payment.
2. Production time
Standard production: 3 business days after payment (or after proof approval). Some products, e.g. embroidery or wood, can take longer; the product page and checkout show the estimate for your items.
3. Carrier transit times
Business days after production, from China to your destination:
| Destination | Standard | Express |
|---|---|---|
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4. Shipping costs
Shipping costs depend on destination, method and weight and are calculated in the cart and at checkout. Prices are shown excl. VAT; VAT is added for your delivery country.
5. Customs and duties
We ship from China via YunExpress or 4PX. For deliveries to Switzerland, the EU and other countries, import VAT and customs handling may apply. The VAT for your delivery country is shown and collected at checkout. Depending on the destination country, customs or the carrier may charge import duties, any import VAT not already collected at checkout, or customs clearance fees on delivery; these are paid by the recipient unless the checkout states otherwise.
6. Tracking
As soon as your parcel leaves production we e-mail you the tracking number. You can also check the status any time with Find my order (order number + e-mail, no account needed).
7. Questions
Write to support@swisspro.site or ask the POD.AI chat assistant — please include your order number.